Soft Skills

AIM Soft Skills

In the modern business environment, technical knowledge is no longer enough. The AIM group of soft skills development training provides tools and techniques to enhance key personal and interpersonal abilities, such as communication, collaboration, leadership, and decision-making. These skills enable individuals to successfully adapt to changes, build better relationships, and effectively handle workplace challenges.

Who are Soft Skills trainings for?

AIM Soft Skills trainings are designed for employees at all levels, from operational teams to management. They are suitable for anyone looking to improve professional communication, teamwork, and leadership skills.

What do AIM Soft Skills trainings cover?

Soft Skills training combines theory, practical exercises, and feedback to help participants develop confidence and clarity in their everyday professional performance. The training focuses on developing key skills:

Communications (verbal, nonverbal, business)
Team collaboration and leadership
Problem solving and decision making
Emotional Intelligence and Change Management

What are the benefits of AIM Soft Skills training?

After completing the training, participants:

They improve communication and collaboration
They develop leadership and teamwork skills
They become more flexible and resistant to change
They resolve conflicts and make decisions more efficiently
You make a professional impression and exude confidence

Training

Sign up for the training

Look calendar of open training find soft skills training and a schedule that suits you.

Effective communication

Communication process
Facts and interpretations in communication
Misunderstandings in communication
Principles of effective communication
Active listening skill
Communication styles
Assertiveness and aggressiveness
Art of giving feedback

Business communication

Differences between business and informal communication
Written and verbal business communication
Rules of electronic communication (email etiquette)
Communication in hierarchical structures
Message transmission and feedback
Intercultural communication
Team motivation
Professional use of language and style

Assertive communication

Communication process
Communication styles
What is assertiveness?
Assertive rights
Assertive permissions
Assertive vs. aggressive
What are healthy boundaries and how to set them?
How to maintain assertive communication?

Giving and receiving feedback

The Role of Feedback in the Business Environment
Basic managerial tool in communication
Inspiring manager
Johari window
Constructive feedback
Motivational feedback
Accepting feedback

Conflict Management

Concept and definition of conflicts
Why are conflicts good for organizations?
Causes of conflicts and disputes
Techniques for resolving conflict situations
Communication styles in conflicts
What is the role of the manager?
Qualities of a mediator in conflict
Mediation process

The role of the individual in the system

Awareness of one's own role in the organization
Responsibility and initiative
Role model of behavior
How to contribute to the team and organizational goals
Self-assessment and development of personal competencies
The individual's connection with systemic outcomes
Uticaj pojedinca na kulturu i vrednost organizacije

Teamwork

Why teamwork?
The role of teams in the organization
Team integration and building trust
Team dynamics and synergy
Leader within the team
Roles within the team
Characteristics of successful teams

Creative problem solving

Creative thinking in a business context
Techniques for generating ideas (brainstorming, SCAMPER)
Analysis of the causes of problems (5 Whys, Ishikawa diagram)
Group decision-making
6 Thinking Hats
An innovative approach to problem-solving
Overcoming mental barriers
Evaluation and selection of solutions

Managing goals and KPIs

What are the goals?
The difference between a desire, a goal, and a KPI
Defining SMART Goals
KPI as a tool for measuring success
Setting priorities
The connection between personal and team goals
Monitoring progress and corrective measures
Visualization of goals and results
Culture of accountability in achieving goals

Time management and personal organization

Myths about time management
Time thieves
Defining goals
Setting priorities
Techniques for better organization
Delegating tasks
How to say NO
Programs and applications for easier organization

Stress management

Concept and definition of stress
Stress triggers
Consequences of stress
Zone of development
Burnout syndrome
Cognitive techniques for stress management
Work-life balance
Prevention and relaxation techniques

Resilience

Concept of resilience
Components of resilience
Typology of people based on resilience levels
Stress and resilience - where is the connection?
Sources and types of stress
Stress management techniques
Development of resilience
Role of resilience in the organization
Impact of managers and leaders

Mindfulness

The concept and principles of mindfulness
Presence and focus exercises
Impact on concentration and stress reduction
Breathing and meditation techniques
Mindfulness in the workplace
A leader as a promoter of mindfulness

Change Management

What is change management?
Kotter's model
Kubler-Ross change management curve
Step 1: Defining the change
Step 2: Selecting leaders for implementation
Step 3: Engaging stakeholders
Step 4: Assessing the culture
Step 5: Communicating the change
Step 6: Planning training

Agile thinking for teams

Agile values and principles
Adaptive thinking and flexibility
Iterations and continuous improvement
The role of the team in an agile environment
Quick adaptation in changing conditions
Quick decision-making
Self-organizing teams

Growth mindset

Fixed i growth mindset
Lifelong learning
Leadership and mental attitude in the business environment
Developmental leader
Changing mental attitudes
Mental attitudes in decision making
Beliefs, attitudes, and values
How to change limiting beliefs?

Emotional intelligence

Concept and definition of emotional intelligence
Frameworks of emotional intelligence
What are emotions?
Emotional literacy
Self-regulation and self-control
Empathy - trait or skill
The role of emotional intelligence in business

Mentorship and Employee Development

Mentoring employees
Characteristics of successful mentors
Setting goals in mentoring
Mentoring skills
Mentoring styles
Feedback for development purposes
Individual Maturity and Development Assessment Matrix

First-time lider

Transition from Expert to Leader
What does my new role entail?
Basic leadership responsibilities
Building authority and proactivity
Managing a team for the first time
Setting boundaries and expectations
Delegation and trust
Mistakes that new leaders make
Communication with the team

Fundamentals of modern leadership

The Role of a Leader in an Organization
Learning by role model
Skills and traits of leaders
Situational leadership
Flexibility in leadership
The role of feedback in leadership
Team motivation
Communication from leaders to the team

Effective team management

Team and individual performance
Goal setting
RAK model
Key Performance Indicators (KPIs)
Visual management
Team vs. Group in Leadership
Leader within the team
Team dynamics
Leader interventions and team motivation

Advanced leadership skills

Leadership Identity and Authenticity
Strategic thinking and decision-making
Leading through change and innovation
Coaching and developing other leaders
Leadership in Times of Rapid Change
The systemic impact of a leader on the organization
Emotional strength and resilience
Shaping team culture

Video review | AIM Minute

In this video of the AIM Institute, the trainer Miloš Blagojević, objašnjava da se ljudi obično dele na one motivisane KA postizanju ciljeva i one motivisane OD izbegavanja grešaka. Razumevanje ove razlike pomaže liderima i menadžerima da prilagode način rada, povećaju angažovanost i ostvare bolje rezultate.