Soft Skills
AIM Soft Skills
The soft skills development training group provides necessary tools and techniques for enhancing key personal and interpersonal abilities essential in today's business environment. This training focuses on developing skills such as communication, teamwork, leadership, problem-solving, and decision-making, crucial for career success. Building a strong set of soft skills enables individuals to adapt successfully to changes, build better relationships with colleagues and clients, and effectively manage workplace challenges.
Soft Skills obuke pomažu da razvijete ključne veštine komunikacije, timske saradnje i liderstva – neophodne za uspešno funkcionisanje u savremenom radnom okruženju. Pogledajte kalendar otvorenih obuka i pronađite termin koji Vam odgovara.
Training
- Communication Skills
- Leadership
- Personal organization and priority management
- Vodjenje timova i upravljanje perfomansama
- Stress management
- Teamwork
- Resilience
- Effective Meetings
- Assertive communication
- Situational leadership
- Change Management
- Presentation Skills and Public Speaking
- Mentorship and Employee Development
- Employee Motivation
- Feedback
- Conflict Management
- Coaching for Managers
- Growth mindset
- Emotional intelligence
- Communication process
- Facts and interpretations in communication
- Misunderstandings in communication
- Principles of effective communication
- Active listening skill
- Communication styles
- Assertiveness and aggressiveness
- Art of giving feedback
Leadership
- The role of leaders in an organization
- Learning through role models
- Skills and traits of leaders
- Situational leadership
- Flexibility in leadership
- The role of feedback in leadership
- Team motivation
- Communication from leaders to the team
Personal organization and priority management
- Myths about time management
- Time thieves
- Following the compass or watching the clock?
- Defining goals
- Setting priorities
- Techniques for better organization
- Delegating tasks
- How to say NO
- Programs and applications for easier organization
Team leadership and performance management
- Team and individual performance
- Goal setting
- RAK model
- Key Performance Indicators (KPIs)
- Visual management
- Team vs. Group
- Leader within the team
- Team dynamics
- Leader interventions and team motivation
Stress management
- Concept and definition of stress
- Stress triggers
- Consequences of stress
- Zone of development
- Burnout syndrome
- Cognitive techniques for stress management
- Work-life balance
- Prevention and relaxation techniques
- Why teamwork?
- The role of teams in the organization
- Team integration and building trust
- Team dynamics and synergy
- Leader within the team
- Roles within the team
- Characteristics of successful teams
- "Don't break the chain"
Resilience
- Concept of resilience
- Components of resilience
- Typology of people based on resilience levels
- Stress and resilience - where is the connection?
- Sources and types of stress
- Stress management techniques
- Development of resilience
- Role of resilience in the organization
- Impact of managers and leaders
Effective Meetings
- Characteristics of effective meetings
- Meeting objectives
- Preparation of agenda and plan
- Meeting participants
- Phases of effective meetings
- How to maintain focus during the meeting?
- Exiting the meeting
- Satisfied participants
Assertive communication
- Communication process
- Communication styles
- What is assertiveness?
- Assertive rights
- Assertive permissions
- Assertive vs. aggressive
- What are healthy boundaries and how to set them?
- How to maintain assertive communication?
Situational leadership
- Leader vs. managers
- Are leaders born or made?
- Employee maturity matrix
- Leadership styles
- Application of the situational leadership model
- The role of feedback in development
- Constructive feedback
- Motivational feedback
Change Management
- What is change management?
- Benefits of change management
- Roles in change management
- Step 1: Defining the change
- Step 2: Selecting leaders for implementation
- Step 3: Engaging stakeholders
- Step 4: Assessing the culture
- Step 5: Communicating the change
- Step 6: Planning training
Presentation Skills and Public Speaking
- Presentation preparation
- Presentation objectives
- Who is the audience?
- Defining the key message
- Storyboard
- Tips for presentation design
- Fear of public speaking
- How to overcome stage fright
- Body language and nonverbal communication during the presentation
- Presenter's diction
Mentorship and Employee Development
- Mentoring employees
- Characteristics of successful mentors
- Setting goals in mentoring
- Mentoring skills
- Mentoring styles
- Feedback for development purposes
- Training and development
Employee Motivation
- Defining motivation
- The role of motivation in the workplace
- Internal and external motivation
- Motivation theories
- Directions of motivation
- Motivation through communication
- Discipline and motivation
Feedback
- The role of feedback in the business environment
- Basic managerial tool in communication
- Inspiring manager
- Johari window
- Constructive feedback
- Motivational feedback
- Accepting feedback
Coaching for Managers
- What is coaching?
- What is the role of the coaching process?
- How can managers use coaching in employee development?
- Coaching techniques
- Skills of a coach and manager
- Skill of asking questions
- TGROW model
Conflict Management
- Concept and definition of conflicts
- Why are conflicts good for organizations?
- Causes of conflicts and disputes
- Techniques for resolving conflict situations
- Communication styles in conflicts
- What is the role of the manager?
- Qualities of a mediator in conflict
- Mediation process
Growth mindset
- Fixed i growth mindset
- Lifelong learning
- Leadership and mental attitude in the business environment
- Developmental leader
- Changing mental attitudes
- Mental attitudes in decision making
- Beliefs, attitudes, and values
- How to change limiting beliefs?
Emotional intelligence
- Concept and definition of emotional intelligence
- Frameworks of emotional intelligence
- What are emotions?
- Emotional literacy
- Self-regulation and self-control
- Empathy - trait or skill
- The role of emotional intelligence in business