Soft Skills

AIM
Soft Skills

The soft skills development training group provides necessary tools and techniques for enhancing key personal and interpersonal abilities essential in today's business environment. This training focuses on developing skills such as communication, teamwork, leadership, problem-solving, and decision-making, crucial for career success. Building a strong set of soft skills enables individuals to adapt successfully to changes, build better relationships with colleagues and clients, and effectively manage workplace challenges.

Soft Skills obuke pomažu da razvijete ključne veštine komunikacije, timske saradnje i liderstva – neophodne za uspešno funkcionisanje u savremenom radnom okruženju. 

AIM soft skills namenjen je zaposlenima na svim nivoima – od operativnih timova do menadžmenta. Pogledajte calendar of open training and find the training and appointment that suits you.

Training

Efektivna komunikacija

  • Communication process
  • Facts and interpretations in communication
  • Misunderstandings in communication
  • Principles of effective communication
  • Active listening skill
  • Communication styles
  • Assertiveness and aggressiveness
  • Art of giving feedback

Poslovna komunikacija

  • Razlike između poslovne i neformalne komunikacije
  • Pisana i verbalna poslovna komunikacija
  • Pravila elektronske komunikacije (e-mail bonton)
  • Komunikacija u hijerarhijskim strukturama
  • Prenos poruke i povratna informacija
  • Interkulturalna komunikacija
  • Team motivation
  • Profesionalna upotreba jezika i stila

Assertive communication

  • Communication process
  • Communication styles
  • What is assertiveness?
  • Assertive rights
  • Assertive permissions
  • Assertive vs. aggressive
  • What are healthy boundaries and how to set them?
  • How to maintain assertive communication?

Davanje i primanje povratne informacije

  • Uloga povratne informacije u biznis okruženju
  • Basic managerial tool in communication
  • Inspiring manager
  • Johari window
  • Constructive feedback
  • Motivational feedback
  • Accepting feedback

Conflict Management

  • Concept and definition of conflicts
  • Why are conflicts good for organizations?
  • Causes of conflicts and disputes
  • Techniques for resolving conflict situations
  • Communication styles in conflicts
  • What is the role of the manager?
  • Qualities of a mediator in conflict
  • Mediation process

Uloga pojedinca u sistemu

  • Svest o sopstvenoj ulozi u organizaciji
  • Odgovornost i inicijativa
  • Role model ponašanja
  • Kako doprineti timu i organizacionim ciljevima
  • Samoprocena i razvoj ličnih kompetencija
  • Povezanost pojedinca sa sistemskim rezultatima
  • Uticaj pojedinca na kulturu i vrednost organizacije

Teamwork

  • Why teamwork?
  • The role of teams in the organization
  • Team integration and building trust
  • Team dynamics and synergy
  • Leader within the team
  • Roles within the team
  • Characteristics of successful teams

Kreativno rešavanje problema

  • Kreativno razmišljanje u biznis kontekstu
  • Tehnike za generisanje ideje (brainstorming, SCAMPER)
  • Analiza uzroka problema (5Whys, Ishikawa dijagram)
  • Grupno donošenje odluka
  • 6 šešira za razmišljanje
  • Inovativni pristup rešavanju problema
  • Prevazilaženje mentalnih barijera
  • Evaluacija i izbor rešenja

Upravljanje ciljevima i KPI-evima

  • Šta su ciljevi?
  • Razlika između želje, cilja i KPI
  • Definisanje pametnih ciljeva (SMART)
  • KPI kao alat za merenje uspeha
  • Setting priorities
  • Povezanost ličnih i timskih ciljeva
  • Praćenje napretka i korektivne mere
  • Vizuelizacija ciljeva i rezultata
  • Kultura odgovornosti u ostvarivanju ciljeva

Upravljanje vremenom i lična organizacija

  • Myths about time management
  • Time thieves
  • Defining goals
  • Setting priorities
  • Techniques for better organization
  • Delegating tasks
  • How to say NO
  • Programs and applications for easier organization

Upravljanje stresom

  • Concept and definition of stress
  • Stress triggers
  • Consequences of stress
  • Zone of development
  • Burnout syndrome
  • Cognitive techniques for stress management
  • Work-life balance
  • Prevention and relaxation techniques

Resilience

  • Concept of resilience
  • Components of resilience
  • Typology of people based on resilience levels
  • Stress and resilience - where is the connection?
  • Sources and types of stress
  • Stress management techniques
  • Development of resilience
  • Role of resilience in the organization
  • Impact of managers and leaders

Mindfulness

  • Pojam i principi mindfulness-a
  • Vežbe prisutnosti i fokusa
  • Uticaj na koncetraciju i smanjenje stresa
  • Tehnike disanja i meditacije
  • Mindfulness na radnom mestu
  • Lider kao promoter mindfulness-a

Change Management

  • What is change management?
  • Kotterov model
  • Kubler - Ross kriva upravljanja promenama
  • Step 1: Defining the change
  • Step 2: Selecting leaders for implementation
  • Step 3: Engaging stakeholders
  • Step 4: Assessing the culture
  • Step 5: Communicating the change
  • Step 6: Planning training

Agilno razmišljanje za timove

  • Agilne vrednosti i principi
  • Adaptivno razmišljanje i fleksibilnost
  • Iteracije i kontinuirano poboljšanje
  • Uloga tima u agilnom okruženju
  • Brza adaptacija u promenljivim uslovima
  • Brzo donošenje odluka
  • Samoorganizujući timovi

Growth mindset

  • Fixed i growth mindset
  • Lifelong learning
  • Leadership and mental attitude in the business environment
  • Developmental leader
  • Changing mental attitudes
  • Mental attitudes in decision making
  • Beliefs, attitudes, and values
  • How to change limiting beliefs?

Emotional intelligence

  • Concept and definition of emotional intelligence
  • Frameworks of emotional intelligence
  • What are emotions?
  • Emotional literacy
  • Self-regulation and self-control
  • Empathy - trait or skill
  • The role of emotional intelligence in business

Mentorship and Employee Development

  • Mentoring employees
  • Characteristics of successful mentors
  • Setting goals in mentoring
  • Mentoring skills
  • Mentoring styles
  • Feedback for development purposes
  • Matrica procene zrelosti i razvoja pojedinca

First-time lider

  • Prelazak iz eksperta u lidera
  • Šta podrazumeva moja nova uloga?
  • Osnovne liderske odgovornosti
  • Građenje autoriteta i proaktivnost
  • Upravljanje timom prvi put
  • Postavljanje granica i očekivanja
  • Delegiranje i poverenje
  • Greške koje novi lideri prave
  • Komunikacija sa timom

Osnove modernog liderstva

  • Uloga lidera u organizaciji
  • Učenje po role modelu
  • Skills and traits of leaders
  • Situational leadership
  • Flexibility in leadership
  • The role of feedback in leadership
  • Team motivation
  • Communication from leaders to the team

Efikasno vođenje timova

  • Team and individual performance
  • Goal setting
  • RAK model
  • Key Performance Indicators (KPIs)
  • Visual management
  • Tim vs. Grupa u liderstvu
  • Leader within the team
  • Team dynamics
  • Leader interventions and team motivation

Napredne liderske veštine

  • Liderski identitet i autentičnost
  • Strateško razmišljanje i odlučivanje
  • Vođenje kroz promene i inovacije
  • Coaching i razvoj drugih lidera
  • Liderstvo u doba brzih promena
  • Sistemski uticaj lidera na organizaciju
  • Emocionalna snaga i otpornost
  • Oblikovanje timske kulture